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# A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

1. What is your general policy?

2. How can I download order form?

3. Why Bayho recommended all patients and customer to order online?

4. What is the sample picture posted at Bayho?

5. Why are your product ingredients listed at the web page different from the bottle?

6. Why it is recommended to contact Bayho by email?

7. What should I do with a back ordered item?

8. What is your company address?

9. What are HealthPoints Rewards for member?

10. What is your return policy?

11. How can I obtain a return shipping label?

12. What conditions are eligible for refund?

13. What is your shipping destination?

14. How can I track my order online?

 

 

 

1. What is your general policy?

Bayho stands behind every product we sell. If we have made an error, we will correct it. Bayho reserves quantity rights for product purchases. Merchandise pricing is subject to change without prior notice. We reserve the right to correct or change such prices on this site. We may terminate your access to all or part of the site without notice, for any conduct that we, in our sole discretion, believe to be in violation of any applicable law or to be harmful to the interests of others. If Bayho has to go through collection agency to recover amount owed, there is a flat fee of $50 collection charge for each order.

 

2. How can I download order form?

Please click on the link:
MS Word Order Form

 

3. Why Bayho recommended all patients and customer to order online?

When placing your order, you may take advantage of our On-Line Shopping Cart System, which offers the following benefits:

1. Your name and address are correctly spelled.
2. You will get an email statement of your order right away.
3. It will save us time in processing your order, as you will be doing the order entry.
4. As for the security of transmitting your data, Bayho uses the latest in encryption technologies (128 bit), and is fully involved in Web Commerce. You can see the lock in your browser for verification.

This being said, you are always welcome to call us at:

1-213-283-8099

 

4. What is the sample picture posted at Bayho?

Bayho use sample pictures for items when we do not yet have the real picture. It is a similar bottle from the same brand. Our staff is continuously working to update pictures for every product in stock, so customers and patients can see the real products on-line.

 

5. Why are your product ingredients listed at the web page different from the bottle?

At Bayho, we try our best to keep product info up-to-date but manufacturers change ingredients very often. Some of the product info may be out dated or different from the bottle. If you have questions, it is your responsibility to check with other sources for product info before you buy. Bayho is not liable for ingredients changed.

 

6. Why it is recommended to contact Bayho by email?

You are kept informed throughout the duration of the problem. All communication is saved in our server with a time stamp. A log history of all contact will be available under your email address for 3 months.

 

7. What should I do with a back ordered item?

On occasion, an item may be temporarily out of stock. However, every attempt will be made to deliver your order completely. Should there be a delay, we will email you within 3 business days.

Please respond indicating whether you would prefer us to back order this product or have that portion of the order cancelled. A refund is issued as necessary.

 

8. What is your company address?

Please use this address for sending in payments and returns:
Bayho, Inc.
1370 Valley Vista Drive Suite 200
Diamond Bar, CA 91765
USA

 

9. What are HealthPoints Rewards for member?

In order to reward loyal patients and customers, Bayho has a HealthPoints Reward program to pay for your supplements or consultation.

Earning points is easy with HealthPoints Reward. Earn 1 point for every $1.00 in purchases you make at Bayho, Inc. Consultation appointments cannot be used to earn HealthPoints but you can use HealthPoints to pay for them.

Program Rules:
1. All patients and customers with an account are automatically enrolled in HealthPoints Reward.
2. HealthPoints can be used to redeem any supplements and consultation offered at Bayho, Inc.
3. The Bayho server calculates the amount of points that can be used during purchase. Please click the “redeem point” button at the bottom of payment page for saving.
4. Accounts cannot be combined to accumulate points. We recommended you set up one account for purchase only.
5. Account with Monthly Volume > 100,000 USD does not qualify for HealthPoints Reward program.
6. You must log in to your account for HealthPoints Reward; HealthPoints cannot apply to a previous order.
7. "Purchased without an Account" order has zero point. This order cannot be applied later to an account for points.
8. Shipping and Handling and tax cannot be paid by HealthPoints.
9. HealthPoints expire in 1 year if you do not use them.

 

10. What is your return policy?

30 days Return, 25% Restocking Fee Policy:

Bayho Return Form

The customer pays for all return shipping charges, and all returns are subjected to non-refundable 25% restocking fee. You can return any unopened, like-new item for any reason within 30 days from invoice date.

Bayho will gladly give you a refund or setup an exchange, whichever you prefer. The return must be in original unopened condition and packaging for refund. Please ask for a Return Authorization Number from Contact Us page.

All returns must be insured and postage pre-paid. Be sure your name, address and Return Authorization Number are clearly indicated on the outside of the package.

Once the Return Authorization Number is issued, the return must be postmarked within 5 business days.

Products returned without said authorization number will be refused and returned to sender, who is responsible for any and all incurred charges.

Once we receive your package and inspect it, you should receivecredit within 2 weeks to your credit card by our accounting department.

Shipping charges and all other service charges are non-refundable.

Discontinued items, close-outs, all bars, and refrigerated items are not eligible for credit and return.

 

11. How can I obtain a return shipping label?

We mail you a return label only if it is our error. You drop off the package with the return label to your post office for easy return. The correct items are shipped once the returned package is inspected. Please email Bayho from the Contact Us page above, and ask for a return label with reason(s) for return.

 

12. What conditions are eligible for refund?

Please inspect your package for freight damage. You are not required to accept packages showing external damage. Get initial claim information from the delivery person, then notify Bayho.

Contact us within seven days of receipt of order for any of the following reasons:

 

  • Product not as advertised
  • Wrong quantity shipped
  • Wrong item shipped
  • Incorrect shipping charge or billing information

    We will not handle any of the above claims after 30 days of the invoice date.

 

13. What is your shipping destination?

Worldwide locations supported by common carriers such as the US Postal Service, UPS, Fedex or DHL. The Bayho web site calculates shipping charges for the US postal service.

Please contact us for other special shipping charges. The customer is responsible for any additional custom fees.

All credit card issuing banks will be contacted and phone confirmation made with card holder before shipment for all international orders.

 

14. How can I track my order online?

Tracking links will be emailed to you after purchase. You can check the status of your orders from the link of your invoice. You can also log on to your account by clicking on the order tracking link on Bayho web site home page.