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What is your return policy?
30 days Return, 25% Restocking Fee Policy:

Bayho Return Form

The customer pays for all return shipping charges, and all returns are subjected to non-refundable 25% restocking fee. You can return any unopened, like-new item for any reason within 30 days from invoice date.

Bayho will gladly give you a refund or setup an exchange, whichever you prefer. The return must be in original unopened condition and packaging for refund. Please ask for a Return Authorization Number from Contact Us page.

All returns must be insured and postage pre-paid. Be sure your name, address and Return Authorization Number are clearly indicated on the outside of the package.

Once the Return Authorization Number is issued, the return must be postmarked within 5 business days.

Products returned without said authorization number will be refused and returned to sender, who is responsible for any and all incurred charges.

Once we receive your package and inspect it, you should receivecredit within 2 weeks to your credit card by our accounting department.

Shipping charges and all other service charges are non-refundable.

Discontinued items, close-outs, all bars, and refrigerated items are not eligible for credit and return.


How can I obtain a return shipping label?
We mail you a return label only if it is our error. You drop off the package with the return label to your post office for easy return. The correct items are shipped once the returned package is inspected. Please email Bayho from the Contact Us page above, and ask for a return label with reason(s) for return.

What conditions are eligible for refund?
Please inspect your package for freight damage. You are not required to accept packages showing external damage. Get initial claim information from the delivery person, then notify Bayho.

Contact us within seven days of receipt of order for any of the following reasons:

  • Product not as advertised
  • Wrong quantity shipped
  • Wrong item shipped
  • Incorrect shipping charge or billing information

    We will not handle any of the above claims after 30 days of the invoice date.

Do you refund S/H for overdue delivery?
Bayho offers you free standard S/H on your next order if the in-stock items were delivered to you later than 10 business days from the ordering day. Please contact customer service from Contact Us page for the incident, and then put down a comment including overdue order number during check out.


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